A look at what we’ve built for our clients, and what it delivered. Real numbers from live systems.
Webshop for box springs, senior beds and custom beds
BoxspringFD sells beds that are often made to order, with a higher order value. Clear communication about delivery times and order status is therefore essential.
Customer service was largely manual. Recurring questions such as “where is my order” and “what is the status of my order” had to be looked up and answered over and over, alongside more complex tickets in Zendesk about damages and service.
Quantevo built an AI customer-service workflow connected to the mailbox and ticketing environment. Incoming emails are automatically retrieved, categorized by question type and routed to the right flow. For order-status questions the system recognizes the order number and pulls current data from the ERP. For FAQ and pre-sale questions the AI agent drafts substantive replies from trained company information. Everything is connected to Zendesk, so employees get context and next steps faster.
Replies don’t go to the customer automatically. They’re prepared as drafts for human review. The employee stays in the lead, the AI does the groundwork. Feedback on the drafts keeps sharpening the system to BoxspringFD’s tone of voice.
Average response time dropped by 68%. Customers now often get a substantive reply within a few hours to half a working day. One employee handles about 3.2 times more tickets than before.
The workflow saves over 8 hours per week per employee, with two employees over 16 hours per week, which comes to around €2,500 per month. On top of that, communication is more consistent and less dependent on busyness or time pressure.
Customer quote coming soon.
Office furnishing agency for complete workspaces
Worqdesk delivers complete office interiors, often large B2B projects with a high order value. Quote requests came in via the website form and landed in the general inbox. Employees had to open, assess and transcribe every request by hand, and quotes were created separately in Canva, outside the CRM.
With over 35 requests per week and around 30 minutes per quote, a lot of time was lost there. Follow-up wasn’t structural: reminders were forgotten or skipped, so warm leads went cold.
Quantevo rebuilt the entire quote process around Salesforce. The website form stayed, but the routing behind it was replaced. New requests no longer go to the inbox, but straight into Salesforce. There the workflow checks whether it’s an existing or new customer, links the request to the right account, and processes the data into a standardized quote template. Formatting by hand in Canva is a thing of the past.
After sending, the team gets a Slack notification with the key details and a direct link to Salesforce. Follow-up runs automatically: a first reminder after two days, a second after five, and the sequence stops as soon as the customer replies. For large or strategic requests the team gets a separate alert, so an employee can reach out personally. Automation where it can, human attention where it counts.
The workflow frees up about 16 hours per week of manual sales admin, which comes to around €2,800 per month. Quotes are created and sent faster, follow-ups happen consistently, and warm leads stay in view. The team has time left for the work that matters commercially: personal contact with high-ticket leads, client advice and project discussions.
Customer quote coming soon.